Provide remote technical support to Enterprise printer customers Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible within SLAs Redirect calls to field engineering support if a field support visit is required Escalate to Escalation Support team as required.

Requisitos:

Hardware > Diploma or Training or Certification or Bachelors in / Electrical or Electronics or Instrumentation or Mechanical Software > Diploma or Training or Certification in SQL or DBA or Servers or Computer Science IT Domain / VMware or Storage or NetAPP or CISCO or Linux

Salario:

Up to 14,000 monthly according experience and knowledge excellent opportunity to grow professionally in a pleasant work environment. in an international company with presence in more than 40 countries. Life and health insurance Schedules from Monday to Friday

Contacto:

interested send resume to hectorfernando.ramir@hcl.com highlighting your experience, skills and technical knowledge

Empresa:

Desconocida

Tipo de empleo:

Desconocida

Tipo de lugar de trabajo:

Desconocida

Fecha de publicación:

14-06-2019

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