Handles inbound and outbound calls in a timely manner. Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary. Identify customer needs, research issues, resolve complaints, and provide solutions Major Responsibilities  Build expert, dynamic knowledge of the company's products and services.  Conduct research with available resources to satisfy customer inquiries.  Engage with customers in a cordial, empathetic and probing approach.  Respond quickly, professionally, and accurately to customer inquiries.

Requisitos:

Qualifications  Successful experience in a corporate environment Skills  Strong communication skills, including active listening and clear articulation.  Ability to solve problems, alleviate conflicts, and escalate tactfully.  Ability to multitask, manage time, and prioritize.  Ability to work individually and as a team member. Background/Experience  Experience in a call-center environment - Desired

Salario:

Q 5650 base +1100 Bonus

Contacto:

rosario.sanch@hcltech.com

Empresa:

HCLTech Guatemala

Tipo de empleo:

Jornada Completa

Tipo de lugar de trabajo:

Presencial

Fecha de publicación:

04-11-2025

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