Puesto:
PuroAir – Customer Support Specialist
Descripción del trabajo:
ABOUT THE ROLE
The Customer Support Specialist is a key part of PuroAir’s success, ensuring customers receive the best possible experience with the company’s products and services. This role is centered around engaging with customers across multiple platforms, helping them navigate their purchases, and resolving any concerns they may have.
They will also have the opportunity to support PuroAir’s mobile app, playing a role in shaping how users experience our digital tools. Additionally, with retail partnerships expected to launch before the end of the year, this position will help manage and respond to inquiries related to that sales channel.
Beyond day-to-day interactions, this position provides a unique opportunity to grow professionally in the customer experience field while working for a growing company that leads its category.
To support these developments, this Customer Support Specialist role schedule will evolve in alignment with business needs. While the role will begin with a standard weekday schedule, the expectation is that the team member will transition to a modified schedule that includes Sunday availability, once fully trained and as required by the business.
Starting Schedule:
Monday to Friday, 8:00 AM – 5:00 PM MST
1-hour lunch break each day
Transition Schedule (to be implemented according to business needs):
Monday: 8:00 AM – 5:00 PM MST
Tuesday to Friday: 9:00 AM – 5:00 PM MST
Sunday: 4 consecutive working hours (scheduled anytime between 8:00 AM EST and 5:00 PM PST)
Lunch Break: 1 hour, Monday to Friday
Additionally, this position follows the U.S. holiday calendar, meaning the team member is expected to work on Guatemalan holidays. Availability is also required during major U.S. retail periods such as Thanksgiving weekend, Black Friday, and Cyber Week, when customer volume is expected to peak.
Requisitos:
This position is perfect for someone who:
✅ Enjoys solving customer issues and ensuring they have a great experience.
✅ Has experience handling customer support via email, phone, live chat, mobiles apps, and retail platforms.
✅ Is comfortable working with e-commerce platforms (Amazon, Walmart, Shopify).
✅ Pays strong attention to detail and ensures customer requests are processed accurately.
✅ Has experience working with CRMs and ticketing systems.
✅ Is eager to learn new systems and processes to improve customer service.
ROLE QUALIFICATIONS
Required Qualifications
5+ years of experience in customer support (email, phone, live chat, mobile app support, and retail platforms).
Experience handling troubleshooting, order processing, billing inquiries, and product usage support.
Previous experience working with CRMs and ticketing systems.
Experience in B2C product support or consumer goods customer service.
Strong problem-solving skills and ability to escalate issues when necessary.
Excellent verbal and written communication skills in English (C1-C2 CEFR).
Ability to work independently and manage multiple tasks efficiently.
Highly detail-oriented, ensuring accurate and complete customer interactions.
Experience using Google Workspace (Docs, Sheets, Gmail, etc.).
Must have own webcam, microphone, and computer (relevant software and subscriptions provided).
Access to a quiet work area at home with reliable internet (50 Mbps or more).
Salario:
ROLE SPECIFICATIONS
Base Salary: Q10,000 base salary
Role Type: Full-time
Location: Guatemala (Remote - Work from home)
PuroAir is experiencing a period of rapid growth, with several new initiatives planned throughout the year; including the launch of a mobile app and the expansion into retail channels.
Contacto:
https://careers.trymeteor.com/jobs/156744-puroair-customer-support-specialist?promotion=11294-trackable-share-link-pa-css-galileo
Empresa contratante:
METEOR Solutions S.A
Tipo de empleo:
Jornada Completa
Tipo de lugar de trabajo:
Remoto
Fecha de publicación:
13 junio, 2025