Puesto:
Customer Service representative
Descripción del trabajo:
Handles inbound and outbound calls in a timely manner. Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary. Identify customer needs, research issues, resolve complaints, and provide solutions Major Responsibilities  Build expert, dynamic knowledge of the company's products and services.  Conduct research with available resources to satisfy customer inquiries.  Engage with customers in a cordial, empathetic and probing approach.  Respond quickly, professionally, and accurately to customer inquiries.
Requisitos:
Qualifications  Successful experience in a corporate environment Skills  Strong communication skills, including active listening and clear articulation.  Ability to solve problems, alleviate conflicts, and escalate tactfully.  Ability to multitask, manage time, and prioritize.  Ability to work individually and as a team member. Background/Experience  Experience in a call-center environment - Desired
Salario:
Q 5650 base +1100 Bonus
Contacto:
rosario.sanch@hcltech.com
Empresa contratante:
HCLTech Guatemala
Tipo de empleo:
Jornada Completa
Tipo de lugar de trabajo:
Presencial
Fecha de publicación:
4 noviembre, 2025