Puesto:
Tracking Platform Specialist. (TELUS)
Descripción del trabajo:
The Tracking Platform Specialist will be responsible for ensuring our customers maximize the value of our platform by providing exceptional support, guidance, and strategic insights. This role involves proactive customer engagement to drive satisfaction and retention, acting as the primary point of contact for customer needs and feedback.
Responsibilities:
• Serve as the main point of contact for customers, offering expert guidance and support.
• Maintain a high level of communication with peers to ensure consistency in how escalations are handled.
• Develop and maintain strong relationships with customers, understanding their business needs and objectives.
• Monitor customer health proactively, identifying opportunities for engagement and upselling additional features or services.
• Collect and analyze customer feedback to contribute to product development and improvement initiatives.
• Pivot to assisting queues with more complex request types and other queues when priority queues are empty, or as needed.
Requisitos:
• Minimum of B2 English Level.
• Tech-savvy with a strong understanding of SaaS platforms and customer engagement tools.
• Passion for customer success and a commitment to delivering exceptional service.
• Minimum of 1 year of experience.
• Schedule flexibility.
• Proven ability to manage multiple accounts and projects simultaneously with attention to detail.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with divers stakeholders
Studies & Experience:
• Experience in account management and customer success is essential.
• Proven track record of meeting and exceeding customer satisfaction goals.
A minimum of 1 years of experience in a customer-facing role within the SaaS industry
Salario:
Q7000 (con bonos incluidos)
Contacto:
Contacatar al whatsapp 5413-7308 o bien al correo reclutamiento@gentelabora.com
Enviar la siguiente informaciòn.
Nombre completo
Nivel de inglès hablado y escrito
Numero DPI
Correo electronico
Numero de celular para llamarle
Hora para llamarle: AM, PM, cualquier hora
Empresa contratante:
TELUS
Tipo de empleo:
Jornada Completa
Tipo de lugar de trabajo:
Presencial
Fecha de publicación:
15 mayo, 2025