Puesto:
Tech Support Representative (TELUS)
Descripción del trabajo:
Work with us as a Premium Tech Support Rep for the the world's largest Internet brand, there's a great career ahead!
As a technical support representative you’ll handle a broad range of customer cases and enterprise clients. You’ll gather information from customers and troubleshoot advanced technical issues which will require your technical troubleshooting experience, strong customer service instincts, and a passion for technical support.
Main Responsibilities:
• Provide an excellent technical support to customers and effectively guide them to solve problems and meet the needs of information on services.
• Ensure that client requests are properly prioritized to prevent high impact to customer operations.
• Raise the flag about possible outages or widespread issues that can affect several clients.
• Maintain clear and complete documentation of all customer interactions and troubleshooting actions performed when aiming for resolution.
Requisitos:
• Teamwork
• Analytical skills
• Results Oriented
• Emotional Intelligence
• Customer Oriented
• Responsibility
• Multitasking abilities
• Exceptional communication skills in both written and oral expression
• Patient and willing to do extensive troubleshooti
Salario:
Q7,700 (con bonos incluidos)
Contacto:
Contactar al whatsapp 5413-7308 o al correo reclutamiento@gentelabora.com
Enviar la siguiente informaciòn
Nombre completo
Nivel de inglès hablado y escrito
Numero DPI
Correo electronico
Numero de celular para llamarle
Hora para llamarle: AM, PM, cualquier hora
Empresa contratante:
TELUS
Tipo de empleo:
Jornada Completa
Tipo de lugar de trabajo:
Presencial
Fecha de publicación:
15 mayo, 2025