Puesto:
Remote Helpdesk
Descripción del trabajo:
Job Description
• Respond to desktop and server alerts, review, triage and escalate
• Review backups, review, triage and escalate
• Review security systems, triage and escalate
• Vendor interactions
o Account maintenance
o Contract review and documentation
• Generate monthly reports
• Review time entries and work with team to resolve billing issues
• Use quoting system to create quotes and provide to sales representatives
Requisitos:
• Workspace
o Quiet and dedicated working environment
o Stable internet connection
o Two external monitors
o Wireless mouse and keyboard
o Headset
o Computer
Processor: i5 or better
RAM: 8GB or better
Webcam
Microphone
o PC will connect to Azure Virtual Desktop
o Mobile Phone running Microsoft Authenticator application
• Working Hours: a-5p.
• Mon to Fri
• General Skills
o Proficient in English (written/verbal)
o Background in IT
o Typing 40 words per minute
o 2-5 years in IT Support / technology
o Preferred to have worked in Call Center environment
• IT Skills
o Desktop troubleshooting (Windows 10, 11)
Hardware/software
Add remove programs
Printer support
o Server
Active Directory Add/remove user accounts
Active Directory groups management
o Cloud
Office 365 – user administration, password reset
o Ticketing system – use of a ticketing system and fundamental understanding of concepts
o Remote Management / Access tool – use of tool and understanding of concepts
o Documentation – ability to create and maintain technical documentation
Salario:
Q7,500 to Q9,000 according to experience.
Contacto:
rmmelgarejo@alimentossam.com
Empresa:
Paprika,
Fecha de publicación: