Remote Helpdesk
Descripción del trabajo:
Job Description • Respond to desktop and server alerts, review, triage and escalate • Review backups, review, triage and escalate • Review security systems, triage and escalate • Vendor interactions o Account maintenance o Contract review and documentation • Generate monthly reports • Review time entries and work with team to resolve billing issues • Use quoting system to create quotes and provide to sales representatives
• Workspace o Quiet and dedicated working environment o Stable internet connection o Two external monitors o Wireless mouse and keyboard o Headset o Computer  Processor: i5 or better  RAM: 8GB or better  Webcam  Microphone o PC will connect to Azure Virtual Desktop o Mobile Phone running Microsoft Authenticator application • Working Hours: a-5p. • Mon to Fri • General Skills o Proficient in English (written/verbal) o Background in IT o Typing 40 words per minute o 2-5 years in IT Support / technology o Preferred to have worked in Call Center environment • IT Skills o Desktop troubleshooting (Windows 10, 11)  Hardware/software  Add remove programs  Printer support o Server  Active Directory Add/remove user accounts  Active Directory groups management o Cloud  Office 365 – user administration, password reset o Ticketing system – use of a ticketing system and fundamental understanding of concepts o Remote Management / Access tool – use of tool and understanding of concepts o Documentation – ability to create and maintain technical documentation
Q7,500 to Q9,000 according to experience.
Fecha de publicación: