Puesto:
Power Supply Support Specialist
Descripción del trabajo:
Job Overview:
We are seeking a proactive and customer-oriented Energy Solutions Specialist to join our CX operations in a BPO/call center environment. In this role, you will engage with customers to assess their energy needs, provide tailored solutions, and support them through the decision making process. The ideal candidate has strong communication and problem-solving skills, a passion for delivering exceptional service, and the ability to thrive in a fast-paced, goal-driven setting. This position plays a key role in promoting sustainable energy solutions while enhancing the overall customer experience.
Keys Responsibilities:
● Serve as the primary point of contact for customer inquiries, offering expert guidance and support for power supply solutions.
● Resolve customer issues related to energy services or products in a timely and efficient manner.
● Maintain clear communication with peers to ensure consistent handling of inquiries and escalations.
● Develop strong relationships with customers by understanding their needs and providing tailored assistance.
● Monitor customer interactions to identify opportunities for improving satisfaction and retention.
● Conduct regular follow-ups with customers to ensure their concerns are fully addressed.
Requisitos:
Requirements:
● Work Modality: Must be flexible to work on-site
● Education: Minimum High School Diploma or equivalent certification required
● English Level: B2 Spoken & Written
● Background Check: Must pass a local and international criminal record check
(BGC)
● Employment Verification: Required
● Legal Documentation:
○ Boleto de Ornato
○ NIT
○ DPI
Salario:
What we Offer:
A dynamic and collaborative work environment with a strong team spirit.
Opportunities for professional growth and learning within our teams.
Competitive salary based on experience and qualifications.
Stable full-time position with potential for long-term career development.
Supportive leadership and open communication culture.
Contacto:
send your resume to asesorias.intake@gmail.com with the subject "Power Supply Support Specialist"
Empresa contratante:
Intake Solutions
Tipo de empleo:
Jornada Completa
Tipo de lugar de trabajo:
Presencial
Fecha de publicación:
23 mayo, 2025