Learning & Development, French Learning Specialist – Telus International
Descripción del trabajo:
Learning Trainer French Specialist Last day to apply: Wednesday, September 22nd, 2021 Learning & Development - General Learning Specialist - Trilingual French is responsible for delivering training to improve the French level for TELUS International Central America's Team Members. This is achieved through Language Academy @ TI for our new hires that don’t fulfill the French skills required to be hired by our international accounts, and floor support to help those who are taking calls. They are also responsible for delivering training completely in French and focusing on improving accent, grammar, communication training and customer service skills. Learning & Development - General Learning Specialists must be able to deliver results within specific time frames to stay in line with the department targets. Main Responsibilities: Provide French reinforcement to the participants, evaluate the participant’s performance in order to determine improvement, create action plans for different areas or topics that require reinforcement, coordinate all the logistics involved in delivering effective training (Training space reserved, audio visual equipment, effective communication to the participants, etc)
Requirements: Schedule flexibility - Required Qualifications: Interpersonal skills Results oriented Sense of urgency Effective verbal and written communications skills Leadership Problem resolution oriented Knowledge: Experience with or manage Québécois accent - Desirable Google Apps for work (Workspace) Basic formula knowledge in Sheets/Excel - Desirable French and English High B2 or higher- Required Oral and written comprehension. Appropriate use of language. Customer Service - Advanced Studies & Experience: BA/BS degree preferably in Educational Sciences, Communications, Business Administrations or related - Desirable Experience as Teacher or Trainer - Desirable ***Contactar solamente si llena los requisitos y tiene el nivel de Frances e Ingles deseado***
Telus International
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