Knowledge Content Manager
Descripción del trabajo:
The Knowledge Content Manager is responsible for adding and/or maintaining any knowledge base content of existing or upcoming products in multiple platforms, to help the support team and customers have the most updated information about the products. Manage all content creation across multiple platforms. Develop comprehensive documentation that meets organizational standards Edit and revise content, research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements Meets with other content managers and content creators in order to ensure that content and topics are appropriately addressed and discussed Submit requests to complete the translations of different languages for articles in the knowledge base. Revises, edits, or updates instructions, technical information, based on received feedback Create and modify articles based on the calls that the support team receives for specific products. Make sure to receive any required documentation to meet deadlines for product launches. Develop and maintain detailed databases of appropriate reference materials. Creates, adapts, and follows project schedules and deadlines
5 to 10 Years industry experience in product support (Field and / or remote support) for IT industry (Printing devices is a plus) Previous experience writing documentation and procedural materials for multiple audiences
Competitive salary and attractive compensation package additional to the law, life insurance, medical insurance, parking subcide, constant training, opportunity to develop professionally belonging to a multinational company with presence in more than 40 countries worldwide.
Send Your Resume to: hectorfernando.ramir@hcl.com
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