Knowledge Content Manager
Descripción del trabajo:
Summary Responsible for adding and/or maintaining any knowledge base content of existing or upcoming products in multiple platforms, to help the support team and customers have the most updated information about the products. Responsibilities Manage all content creation across multiple platforms. Develop comprehensive documentation that meets organizational standards. Edit and revise content, research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements Meets with other content managers and content creators in order to ensure that content and topics are appropriately addressed and discussed Create and modify articles based on the calls that the support team receives for specific products.
Education & Experience Criteria    5 to 10 Years industry experience in product support (Field and / or remote support) for IT industry (Printing devices is a plus). Previous experience writing documentation and procedural materials for multiple audiences Skills Diploma or Training or Certification or Bachelors in IT  Diploma or Training or Certification in MS Office tools Excellent verbal and written communication skills (English 90% fluent), with a keen eye for detail An appreciation for quality content and the ability to create it. Ability to quickly grasp complex technical concepts and make them easily understandable in text, graphs and diagrams. Basic technical knowledge of MS Office and WordPress. Hands on experience on Knowledge base management or interaction. IT Operations and Support.
Send your resume in English to hectorfernando.ramir@hcl.com
HCL Tech - www.hcltech.com
Fecha de publicación: