IT, Service Desk Analyst – Pradera GT
Descripción del trabajo:
IT, Service Desk Analyst - Pradera GT Last day to apply: Monday, September 27th IT Service Desk is responsible for first-level technical support to internal and external customers and secures first-time resolution resulting in minimal recurring issues. Ensures quality services in accordance with departmental standards and guidelines. Demonstrates positive customer service orientation resulting in high customer satisfaction ratings.
Requirements: Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays) - Required Qualifications: Problem Solving Collaborating Good Communication skills Client service-oriented Strong interpersonal and customer service skills Logical and detailed approach Good organizational skills Self-control and patience Ability to adapt to technology changes Knowledge: English - B1 Required Oral and written comprehension. Appropriate use of language. Microsoft Office Suite / Google Workspace- Basic Basic knowledge of Telephony and Network - Basic Studies & Experience: 2 years of University studies in ECE, Computer Engineering, Computer Science, Information Technology or any IT / Computer-related career - Required At least 1 year of working knowledge of I.T. systems and equipment - Required
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