IT, Service Desk Analyst – Guate or Xela
Descripción del trabajo:
IT Service Desk is responsible for first-level technical support to internal and external customers and secures first-time resolution resulting in minimal recurring issues. Ensures quality services in accordance with departmental standards and guidelines. Demonstrates positive customer service orientation resulting in high customer satisfaction ratings
Requirements: Be able to participate in our 24X7 rotation schedule (nights, weekends, and holidays)- Required Work from home or on-site Qualifications: Problem Solving Collaborating Good Communication skills Client service-oriented Strong interpersonal and customer service skills Logical and detailed approach Good organizational skills Self-control and patience Ability to adapt to technology changes Knowledge: English - B1 Required Oral and written comprehension. Appropriate use of language. Working knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair - Required Microsoft Office Suite / Google Workspace - Basic Basic knowledge of Telephony and Network - Basic Studies & Experience: 1 year of University studies in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related career minimum - Required At least one year work experience as IT Support - Desirable
Telus International
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