Puesto:
IT, Service Desk Analyst – Guate or Xela
Descripción del trabajo:
IT Service Desk is responsible for first-level technical support to internal and external customers and secures first-time resolution resulting in minimal recurring issues. Ensures quality services in accordance with departmental standards and guidelines. Demonstrates positive customer service orientation resulting in high customer satisfaction ratings
Requisitos:
Requirements:
Be able to participate in our 24X7 rotation schedule (nights, weekends, and holidays)- Required
Work from home or on-site
Qualifications:
Problem Solving
Collaborating
Good Communication skills
Client service-oriented
Strong interpersonal and customer service skills
Logical and detailed approach
Good organizational skills
Self-control and patience
Ability to adapt to technology changes
Knowledge:
English - B1 Required
Oral and written comprehension.
Appropriate use of language.
Working knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair - Required
Microsoft Office Suite / Google Workspace - Basic
Basic knowledge of Telephony and Network - Basic
Studies & Experience:
1 year of University studies in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related career minimum - Required
At least one year work experience as IT Support - Desirable
Salario:
Q5,300.00
Contacto:
https://jobs.telusinternational.com/en_US/careers/PipelineDetail/IT-Service-Desk-Analyst-Guate-or-Xela/27377
Empresa:
Telus International
Fecha de publicación: