Puesto:
Hardware and Software Support Specialist
Descripción del trabajo:
Job Description
Provides second level support to Xerox clients with related incidents for Office printers and Digital Front End. Advice and assist users solving problems related to Hardware and Software and configuration, using the defined channels of service (telephony system, chats, video chat). Uses knowledge database tools and his experience in order to provide technical support. Responsible to follow open assigned cases with the customer performing troubleshooting steps, asking probing questions and research to find different solutions to solve the problem in a timely manner.
Requisitos:
Education & Experience
Degree in Computer Science or Bachelor degree in Information Technology, Mechanical engineering or Electronics.
Diploma of Technical Training, such as:
CompTIA Certification
Cisco CCNA Certification
Certification in Microsoft Servers and Active Directory, Linux or Mac OS Servers
At least 2 years of experience in Technical Support Specialist roles:
Fluency in English (90%)
Salario:
Q9,900 per month plus bonuses for productivity
Constant training and opportunity for growth and development
Working hours from Monday to Friday
Hybrid work mode (60% WFH)
Life and medical insurance
Contacto:
Send your resume in English to hectorfernando.ramir@hcl.com
Empresa:
HCL Tech Guatemala, wwwhcltech.com
Fecha de publicación: