Hardware and Software Support Specialist
Descripción del trabajo:
Job Description Provides second level support to Xerox clients with related incidents for Office printers and Digital Front End. Advice and assist users solving problems related to Hardware and Software and configuration, using the defined channels of service (telephony system, chats, video chat). Uses knowledge database tools and his experience in order to provide technical support. Responsible to follow open assigned cases with the customer performing troubleshooting steps, asking probing questions and research to find different solutions to solve the problem in a timely manner.
Education & Experience Degree in Computer Science or Bachelor degree in Information Technology, Mechanical engineering or Electronics. Diploma of Technical Training, such as: CompTIA Certification Cisco CCNA Certification Certification in Microsoft Servers and Active Directory, Linux or Mac OS Servers At least 2 years of experience in Technical Support Specialist roles: Fluency in English (90%)
Send your resume in English to: hectorfernando.ramir@hcl.com
HCL Tech - www.HCLTech.com
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