Engagement Manager
Descripción del trabajo:
The Engagement Manager (EM) is responsible for overall customer engagement for contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The EM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and escalation management for a range of customers. The Engagement Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, and help customers maximize the value of their partnership with SAP.
• Engineering graduate with minimum 4+ years professional experience in customer facing role e.g., consulting, IT services etc.) • Excellent customer focus / Communication / Problem solving Results-driven / Self-organized / Decision making • Cloud architecture and IT technical infrastructure know-how • IT Service Management, SAP Basis knowledge • Strong understanding of escalation handling, de-escalation processes • Cloud certifications (Azure - AWS - others) are a plus • Knowledge of Project Management Fundamentals, ITIL is preferred • High proficiency in English. Additional (Local) languages are a plus
According to experience
If you're interested please send your updated English resume to rosario.sanch@hcl.com
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