Desktop Support Technician
Descripción del trabajo:
Desktop Support is primarily responsible for installation, troubleshoot and documentation of hardware and software. The Desktop Support Technician assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary. The Desktop Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.
SKILLS & QUALIFICATIONS: • 2 years of desktop support experience in a large enterprise environment preferred o BPO experience is a big plus. • Related certifications a plus (Windows certifications, MacOS related courses, Network+, ICDN/CCNA, CCNP, etc.) • Working knowledge of Microsoft operating systems and software products installation, configuration, troubleshooting, and repair • Tech Support knowledge of Microsoft operating systems and software products • Tech Support knowledge of MacOS operating systems and software products o Experience with JAMF is a big plus • Flexibility to work evening and weekend hours when necessary • Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair • VMware knowledge local and cloud hosting experience • Exchange services experience • Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels. • Good time management skills and able to multi-task
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VXI Global Solutions
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