Desktop Support Technician
Descripción del trabajo:
This person is primarily responsible for installation, troubleshoot and documentation of hardware and software. The Desktop Support Technician assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. Responsibilities & Duties: Provides first point of service technical IT support to the entire workforce. Phone/email support to complete computer/user setup for our remote users on their first day and follow up when applicable. Software and e-mail support. Remote user phone support. Install, configure, and troubleshoot computers, printers and other peripherals. Document resolutions or escalations within the internal ticketing system. Follow established procedures on daily work, occasionally using best judgement when applicable.
Skills & Qualifications: Minimum one (1) or two (2) years of desktop support experience in a large enterprise environment preferred. BPO experience is a big plus. High School Diploma/GED (College education in a related field preferred). Windows certifications are a big plus. Great people skills/customer service. Excellent written and verbal communication skills with the ability to effectively interact with non-technical users. Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair. Tech Support knowledge of Microsoft operating systems and software products. Tech Support knowledge of MacOS operating systems and software products. VMware knowledge local and cloud hosting. Exchange services experience. Flexibility to work evening and weekend hours when necessary. Adaptable to change and able to work under pressure. Good time management skills and able to multi-task. High standards of ethical and professional conduct.
VXI Global Solutions
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